Guests in reservation

Guests in reservation

Assigning guests

The number of guests can be easily adjusted in the lower section of reservation detail (1). The maximal number of guests is set by selected rooms capacity. You can also add more guests but they have to be free of charge without bed (you need to set this category in Guest categories section for example for small children).

Right next to guest count you have a button for the printing of guest accommodation cards (2). Guest cards can be prefilled with already inserted information or you can print blank ones. There are several possible formats and you can also select if you want to generate separate card for each guest or one table for all of them.

By clicking to “First and Last name” section suggester connected with your guest database will open. Start writing the name and suggested search results will be updated.

If you already have a guest in your database you can select him from suggester and all previously filled in information will be automatically used.

If you don´t have the guest in your database simply write down his name and press enter or click on New guest button.

Enter will save them to your database and saving using the button will also automatically open accommodation guest card for adding additional information.

Accommodation guest card

All information about guests can be completed in the guest accommodation card. You can open it by clicking on the guest name or on the yellow pencil icon next to it.

Birthdate and guest category are connected in the accommodation card. When you set the date of birth guest category is automatically selected by guests age (you have to set age range for guest categories.

Also, notice the Guest labels section where you can label your guests for his next stays or for the purpose of mailing campaigns. Create a new label by writing down its name and pressing enter. Then the new label will be automatically suggested for your other guests.

There is also an alert pop-up message which appears when you add labeled guest in the reservation. A small icon on the right side of the window also shows you information about guest labels. Same things also work for the guest note.

Guest information can be also completed using Fast check-in where you can fill in information about all guests in the reservation(s) at once.

Switch guest / guests order

Missclicks happen – if you add unwanted guests to a reservation you don´t have to panic.

Click on the icon with blue arrows (switch guest) which will reactivate the text field with guest suggester and you can select the guest you wanted to place in your reservation.

ATTENTION – if you already have guest inserted in reservation don´t open his guest card and don´t rewrite the data there!

This action will cause rewriting original guest records in all reservations of this guest and replacing it with information about the newly added guest.

Order of guests can be changed using drag & drop. Drag guest record and drop it somewhere else. Order cannot be changed for extra guests without bed.

Drag & drop is perfect for situations when you have three already assigned guests in a reservation and you find out that the first one is not coming. You can easily drag & drop him to last position in reservation and lower the number of guests in reservation which will erase last guest from it.

Meals and purpose of the stay

Offered meals can be selected for each guest in the guest part of the reservation detail. Possible meal types are based on allowed meal types during reservation dates.

Selected meal will be calculated in daily overview and also in room account.

Accommodation tax checkbox informs us if the accommodation tax is required for certain guests. If unchecked, you can select reason for exclusion from the tax which is then also visible in Guest book.

Second part of this section is a specification of purpose of stay for example for your Foreign guest books.